FAQ
What should I bring with me to the initial appointment?
For an initial assessment, it is always helpful to wear comfortable clothing such as shorts, sports-bra and a tank-top to allow a clearer analysis of how you move. If you have any braces or splints that you are currently using, that would be helpful to bring in as well as any medical records you may have on your condition and a list of medications.
How do I book an appointment?
You can book an appointment by phone at 778-564-2673 or email us at services@theracore.ca
Do you have a waitlist?
We do not have a waitlist at the moment. We will see clients as quickly as we are able.
Will my extended health cover the costs of treatment?
Often private insurance policies will cover physiotherapy, occupational therapy, massage, chiro and acupuncture services up until a set amount that differs for each policy. Be sure to check the specific details of your plan. Usually you are responsible to pay for your treatment and to apply for reimbursement from your insurer.
How do I pay?
We accept cash, debit card, and credit cards (Visa, MasterCard, and Discover).
Where do I park?
The building is wheelchair accessible, with ramps and an elevator. We have free parking located at the front of the building with designated handicap parking spaces.
Am I treated in a private setting?
We have open and closed treatment rooms available. We also have a common gym area.
Do I need a referral to Theracore?
No. You can refer yourself. We also accept referrals from doctors and other health professionals.
An exception is if you or your child had a concussion. We require medical clearance to participate in therapy.
What is your cancellation policy?
Theracore requires 24 hours cancellation policy and credit card requirement.